Terms and Conditions of the WiFi Express «Free Month» Referral Program

The Spanish version of these Terms and Conditions prevails. This English page is a translation.

Term: from November 1, 2026 to December 31, 2026, under clause 8.

Last updated: November 1, 2026.

Published at: https://wifiexpress.mx/referidos/terminos

1. Who offers this Program?

The «Free Month» Referral Program (the «Program») is offered by WiFi Express, an internet service provider in Uriangato, Guanajuato, Mexico, in operation since 2012.

2. Definitions

For these Terms and Conditions:

  • Program: the WiFi Express «Free Month» Referral Program described in this document.
  • Referrer: the WiFi Express customer who recommends the service to a new person.
  • Referred person: the person who signs up for WiFi Express service as a New Customer and, when signing up, registers the Referrer under clause 4.
  • New Customer: a person who has not had WiFi Express service in the 6 (six) months before signing up, and whose signup is not a change of account holder at an address where WiFi Express service already exists or existed.
  • First Monthly Payment Paid: full payment of the first monthly charge for the service the referred person signed up for. It counts as paid when the payment is credited and has not been reversed or cancelled.
  • Free Month: a credit equal to 100% of the monthly fee of the plan the Referrer has in the month it is applied, VAT included. It covers only the monthly fee; it does not cover installation, reconnection, equipment, address changes, or other charges.
  • Up to date: the Referrer has no overdue monthly charges or unpaid balances with WiFi Express.
  • Referred-Person Registration Form: the form, separate from the service contract, on which the Referrer is registered at the time of signup.

3. Who can take part?

3.1 Referrer

  • Any customer with active service who has paid at least one monthly charge can take part. No minimum time as a customer is required.
  • WiFi Express employees and their family members can take part on the same terms as any customer.
  • There is no limit on how many people can be referred or how many Free Months can be earned.

3.2 Referred person

  • Must be a New Customer: must not have had WiFi Express service in the last 6 (six) months, and the signup must not be a change of account holder at the same address.
  • WiFi Express will check this against its records. Information about a previous customer at an address will not be disclosed to the referred person or the Referrer.
  • Must register the Referrer when signing up, under clause 4.
  • Must pay the first monthly charge.

3.3 The referred person receives no benefit

The referred person receives no benefit, discount, or promotion for taking part in the Program. The benefit is only for the Referrer. The referred person's service contract is not changed by this Program.

4. How does it work?

  1. The Referrer recommends WiFi Express to a person who meets the New Customer requirements.
  2. When signing up, the referred person gives the Referrer's full name and phone number or customer number on the Referred-Person Registration Form, at the branch or on the official WhatsApp (445 688 0014). WiFi Express gives them a copy of the registration.
  3. WiFi Express checks that the referred person is a New Customer and that the Referrer meets the requirements of clause 3.1.
  4. When the referred person pays the first monthly charge, the Referrer earns one Free Month.
  5. WiFi Express tells the Referrer on WhatsApp that they earned a Free Month and which monthly bill it will apply to. For privacy, the notice does not include payment data or details of the referred person's service.
  6. The Free Month is deducted from the Referrer's next monthly bill, under clause 5.

Registrations after signup are not accepted, unless the referred person shows they named the Referrer when they signed up. WiFi Express will not ask the Referrer for contact lists or for other people's data.

5. How and when is the Free Month applied?

  • The Free Month is deducted from the Referrer's next monthly bill after the referred person pays the first monthly charge.
  • The Referrer must be up to date when the Free Month is applied. If there is an overdue balance, the Free Month is not lost: it waits and is applied on the monthly bill after the Referrer brings the payment up to date.
  • If the Referrer builds up several Free Months, they are applied one per monthly bill, in order. Built-up Free Months do not expire while the Referrer's service is active, even if the Program has ended.
  • The Free Month cannot be exchanged for cash or for another good or service.
  • The Free Month cannot be transferred or assigned to another person or another account.

6. Exclusions and misuse

6.1 Cases where the Program does not apply

  • The referred person had WiFi Express service in the last 6 (six) months.
  • The signup is a change of account holder at the same address.
  • The Referrer was not registered at signup, under clause 4.
  • The referred person does not pay the first monthly charge.

6.2 Misuse

Misuse means only: (a) giving false information; (b) referring yourself, or referring another account holder at the same address or household; (c) pretending to be a New Customer.

In those cases, WiFi Express may withhold or cancel pending Free Months that came from that registration, after written or WhatsApp notice stating the reasons and giving 5 (five) business days to clarify. This never affects the contracted service.

7. Cancelling the service

WiFi Express services have no mandatory term; the customer can cancel at any time under the contract.

  • If the Referrer cancels the service, pending Free Months that have not yet been applied are lost. Free Months are not refunded in cash.
  • Pending Free Months never prevent or delay cancellation of the service.
  • If the referred person cancels after paying the first monthly charge, the Referrer keeps the Free Month already earned.

8. Term, changes, and end of the Program

  • The Program is in effect from November 1, 2026 to December 31, 2026.
  • Referred people who sign up and register the Referrer by December 31, 2026 count, even if they pay the first monthly charge after that date.
  • Free Months earned under these Terms are honored and continue to be applied under clause 5 after December 31, 2026.
  • WiFi Express may change or end the Program before December 31, 2026, without prior notice.
  • Any change or early end will be announced by publication on wifiexpress.mx, in the same places where the Program was promoted (social media and the branch), and by WhatsApp to customers with pending Free Months.
  • Free Months already earned, and referred people who signed up before the date of the change or the end, will be honored under these Terms.

9. Privacy and personal data

Personal data collected for the Program (the Referrer's full name and phone number or customer number, provided by the referred person) will be processed under the Federal Law on Protection of Personal Data Held by Private Parties published in the Official Gazette of the Federation on March 20, 2025, and under the WiFi Express Privacy Notice, available at https://wifiexpress.mx/aviso-de-privacidad.

This data is used only to register the Referrer, check the Program requirements, and apply and notify Free Months.

To exercise the rights of access, rectification, cancellation, or objection (ARCO rights), write to contacto@wifiexpress.mx with the subject «ARCO rights», following the procedure in the Privacy Notice.

10. Promotion information

  • This Program is a promotion under articles 46 to 48 of the Federal Consumer Protection Law.
  • These Terms are available at all times at https://wifiexpress.mx/referidos/terminos, at the branch, and are sent by WhatsApp to anyone who asks for them.
  • All advertising for the Program will state that terms apply, its validity (November 1 to December 31, 2026), and where to read these Terms.
  • WiFi Express will honor the Program conditions as they were offered.

11. Applicable law and jurisdiction

These Terms are governed by Mexican federal law. The Federal Consumer Protection Agency (PROFECO) is competent in administrative proceedings to resolve any dispute. In court, the consumer may go, at their choice, to the competent courts of their domicile or to those of Uriangato, Guanajuato. Nothing in these Terms waives venue or limits the consumer's rights.

12. Contact

For questions about the Program, to register a Referrer, or for clarifications:

By taking part, the Referrer accepts these Terms. Only the registration rules in clauses 3.2 and 4 apply to the referred person; their service contract is not changed.